Refund policy

ICON TEEZ MARKETPLACE™

RETURN, EXCHANGE & REFUND POLICY

Effective Date: September 17, 2026
Last Updated: September 17, 2026

At Icon Teez Marketplace™, operated by Icon Teez LLC, we want customers to feel confident when purchasing our apparel, accessories, heritage merchandise, educational products, and other offerings.

This Return, Exchange & Refund Policy explains when products may be returned, exchanged, replaced, or refunded.

By completing a purchase through the Icon Teez Marketplace, you acknowledge and agree to this policy.

1. STANDARD RETURN PERIOD

Unless a product is specifically excluded below, eligible physical merchandise may be returned within:

30 DAYS OF DELIVERY

To qualify for a standard return, the product must generally be:

Unworn;
Unwashed;
Unused;
Unaltered;
Free from stains, odors, makeup, deodorant, pet hair, or other signs of use;
In resalable condition;
Accompanied by original tags when supplied; and
Returned with original packaging when reasonably applicable.

Proof of purchase is required.

Items that do not meet these conditions may be denied a discretionary return to the extent permitted by law.

2. PROOF OF PURCHASE

Acceptable proof of purchase may include:

Order confirmation;
Order number;
Marketplace receipt;
Electronic receipt;
Packing slip; or
Other records reasonably sufficient to identify the transaction.

Returns cannot ordinarily be processed when the original purchase cannot be verified.

3. HOW TO REQUEST A RETURN

Before returning merchandise, customers should contact Icon Teez to request return authorization.

Contact:

Icon Teez LLC
Icon Teez Marketplace™

Email: Iconteesbrand@outlook.com
Website: www.iconteesbrand.com

Please include:

Customer name;
Order number;
Product being returned;
Reason for return;
Whether you are requesting a refund or eligible exchange; and
Photographs if the product is damaged, defective, or incorrect.

Customers should not send merchandise back without first receiving return instructions.

4. RETURN AUTHORIZATION

After reviewing a return request, Icon Teez may provide:

Return approval;
Return instructions;
Return mailing information;
A return label when applicable;
Exchange instructions; or
A request for additional information.

Approval of a return request does not guarantee a refund if the returned merchandise fails to meet applicable return conditions.

The merchandise may be inspected after receipt.

5. STANDARD APPAREL RETURNS

Eligible standard apparel may generally be returned within the 30-day return period.

This may include:

T-shirts;
Polo shirts;
Sweatshirts;
Hoodies;
Jackets;
Dresses;
Skirts;
Pants;
Shorts;
Standard children's apparel; and
Other non-custom apparel.

Returned apparel must be unworn, unwashed, and in resalable condition.

Trying on an item for fit does not automatically make the item ineligible, provided it remains clean and undamaged.

6. SIZE RETURNS AND EXCHANGES

Customers are responsible for reviewing applicable sizing information before ordering.

If an eligible standard apparel item does not fit, a customer may request:

A size exchange, when inventory is available; or
A return under this policy.

Size exchanges are subject to product availability.

If the requested replacement size is unavailable, Icon Teez may offer:

Another eligible size;
Store credit; or
A refund according to this policy.

7. EXCHANGES

Eligible products may be exchanged within the applicable return period where inventory permits.

Exchanges may be available for:

Size;
Eligible color variation;
Incorrect merchandise; or
Defective merchandise.

For standard preference-based exchanges, customers may be responsible for return shipping as described below.

For verified Icon Teez or fulfillment errors, Icon Teez will provide the appropriate resolution without charging the customer additional shipping for correcting the error.

8. PRINT-ON-DEMAND MERCHANDISE

Certain Icon Teez products are manufactured specifically after an order is submitted through print-on-demand production partners.

Because these products are made to fulfill individual orders, return eligibility may differ from standard stocked merchandise.

Print-on-demand merchandise is always eligible for review when it arrives:

Defective;
Damaged;
Misprinted;
Materially different from the ordered product;
In the wrong size due to fulfillment error;
With the wrong design; or
Otherwise incorrectly fulfilled.

For preference-based returns involving correctly produced print-on-demand merchandise, eligibility will depend on the terms displayed with the product and this policy.

9. DAMAGED PRODUCTS

If merchandise arrives damaged, contact Icon Teez promptly after delivery.

Please provide:

Order number;
Description of the damage;
Photograph of the damaged product;
Photograph of the packaging when relevant; and
Photograph of the shipping label when requested.

Do not discard the merchandise or original packaging until the claim has been reviewed.

For a verified damage claim, Icon Teez may provide an appropriate:

Replacement;
Exchange;
Refund; or
Other remedy.

10. DEFECTIVE PRODUCTS

A manufacturing defect may include issues such as:

Significant print failure;
Incorrect embroidery;
Major stitching failure;
Material defects;
Broken or unusable components;
Substantial production defects; or
Another condition that materially prevents the product from functioning or appearing as reasonably intended.

Normal wear, misuse, accidental damage, improper laundering, or ordinary differences in product materials do not constitute manufacturing defects.

11. INCORRECT PRODUCTS

If Icon Teez or one of its fulfillment providers sends an incorrect item, please contact us promptly.

Examples include:

Wrong product;
Wrong design;
Wrong size compared with the order;
Wrong color compared with the order;
Wrong customization caused by production error; or
Incorrect quantity.

Verified fulfillment mistakes will be corrected without requiring the customer to pay additional shipping expenses associated with correcting the error.

12. MISSING ITEMS

If an order appears to be missing merchandise, first review the shipping confirmation to determine whether the order was divided into separate shipments.

If an expected product was not included and no additional shipment is pending, contact Icon Teez.

We will review:

Order records;
Fulfillment information;
Package contents;
Shipment weight where available; and
Carrier information.

Verified missing items may be replaced or refunded as appropriate.

13. CUSTOM AND PERSONALIZED PRODUCTS

Products customized specifically for an individual customer are generally:

FINAL SALE

Custom or personalized merchandise may include:

Customer names;
Initials;
Personalized wording;
Custom dates;
Custom artwork;
Customer-selected personalization;
Special embroidery;
Special production specifications;
One-of-a-kind merchandise; or
Other made-to-order customizations.

These products generally cannot be returned because of:

Change of mind;
Incorrect customer-selected size;
Incorrect information entered by the customer;
Customer preference; or
Personalization choices submitted and approved by the customer.

However, final-sale status does not prevent a customer from seeking a remedy when a product is materially defective, damaged, incorrectly produced by Icon Teez, or otherwise subject to rights that cannot legally be waived.

14. CUSTOMER PERSONALIZATION ERRORS

Customers are responsible for reviewing all personalization information before submitting an order.

Icon Teez is generally not responsible for errors supplied or approved by the customer, including:

Misspelled names;
Incorrect dates;
Incorrect numbers;
Incorrect initials;
Incorrect wording; or
Other customer-entered information.

If you discover an error immediately after ordering, contact Icon Teez as quickly as possible.

Changes cannot be guaranteed after production begins.

15. DIGITAL PRODUCTS

Because digital products may be delivered or made accessible immediately, digital purchases are generally:

FINAL SALE ONCE DOWNLOADED, ACCESSED, OR DELIVERED

Digital products may include:

Digital artwork;
Educational materials;
Downloadable posters;
Workbooks;
Guides;
Templates;
E-books;
Digital graphics;
Curriculum materials;
Printable materials; and
Other electronic files.

A refund will not ordinarily be provided merely because a customer:

Changes their mind;
No longer needs the product;
Fails to read the product description;
Lacks compatible software; or
Does not use the purchased product.

16. DIGITAL PRODUCT PROBLEMS

Customers should contact Icon Teez if a digital purchase involves:

A corrupted file;
An inaccessible download;
An incorrect digital product;
A duplicate charge;
A file materially different from its description; or
Another verified technical delivery problem.

Icon Teez will first make reasonable efforts to correct the problem, such as by providing a functioning replacement file or access method.

Where replacement does not reasonably resolve a qualifying issue, an appropriate refund may be provided.

17. FINAL-SALE ITEMS

Products clearly marked FINAL SALE are not eligible for ordinary preference-based return or exchange.

Final-sale products may include:

Customized products;
Personalized merchandise;
Certain digital products;
Clearance products specifically marked Final Sale;
Special promotional merchandise;
Limited customized releases; or
Other items clearly identified as Final Sale before purchase.

A Final Sale designation does not eliminate remedies applicable to merchandise that is defective, incorrectly supplied, materially misrepresented, or otherwise protected by applicable law.

18. CLEARANCE AND SALE MERCHANDISE

A discounted product is not automatically final sale merely because it is on sale.

Sale products remain eligible under this policy unless the product listing specifically identifies the item as:

FINAL SALE

Customers should review the product listing before purchase.

19. HYGIENE-SENSITIVE PRODUCTS

For health and hygiene reasons, certain products may not be returnable after opening, wearing, or use where permitted by law.

This may include certain:

Undergarments;
Intimate apparel;
Personal-care merchandise;
Face coverings;
Earrings or pierced jewelry; or
Similar hygiene-sensitive merchandise.

Applicable exclusions will be disclosed on the product page when reasonably necessary.

Defective or incorrectly fulfilled products remain subject to appropriate remedies.

20. GIFT CARDS

Gift cards are generally non-refundable and cannot ordinarily be redeemed for cash except where required by applicable law.

If a purchase made using a gift card qualifies for a refund, the refund may be returned to the original gift card or issued as appropriate store credit.

21. RETURN SHIPPING COSTS

For an ordinary return based on:

Change of mind;
Size preference;
Color preference; or
Other customer preference,

the customer is generally responsible for return shipping unless Icon Teez expressly provides otherwise.

Icon Teez will generally be responsible for reasonable return or replacement shipping when a verified issue results from:

Icon Teez error;
Fulfillment error;
Wrong merchandise;
Manufacturing defect;
Shipping damage where appropriate; or
Other circumstances for which Icon Teez is responsible.

22. ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable for discretionary customer returns.

However, original shipping costs may be refunded where appropriate when:

Icon Teez shipped the wrong product;
The entire qualifying order was defective;
The shipment could not be fulfilled;
Applicable law requires reimbursement; or
Icon Teez otherwise determines reimbursement is appropriate.

23. RETURN PACKAGING

Customers are responsible for packaging returned merchandise appropriately.

Products should be protected from:

Moisture;
Crushing;
Dirt;
Damage; and
Loss during transit.

Customers should retain tracking information for return shipments.

Icon Teez is not responsible for a customer-arranged return that cannot be verified as delivered, except where applicable law provides otherwise.

24. RETURN INSPECTION

Returned merchandise may be inspected after receipt.

Inspection may confirm:

Product identity;
Condition;
Signs of use;
Tags;
Packaging;
Damage;
Alterations; and
Eligibility under this policy.

If a return is denied after inspection, Icon Teez will provide information regarding the reason where appropriate.

25. REFUND METHOD

Approved refunds will generally be issued to the original method of payment.

Depending on the original transaction, a refund may be issued through:

Credit card;
Debit card;
Digital wallet;
PayPal;
Original gift card;
Store credit; or
Another applicable original payment channel.

Icon Teez will not ordinarily send a refund to an unrelated payment method or third party.

26. REFUND PROCESSING

After an eligible return has been received, inspected, and approved, Icon Teez will initiate the refund promptly.

Our operational goal is generally to initiate an approved refund within:

5–7 BUSINESS DAYS

The customer's bank, card issuer, digital wallet provider, or payment processor may require additional time to post the credit after Icon Teez initiates the refund.

Icon Teez does not control financial-institution posting times.

Any faster refund period required by applicable law will control.

27. PARTIAL REFUNDS

A partial refund may be appropriate where permitted by law if:

Only part of an order is returned;
A bundled product is partially returned where allowed;
A customer accepts a partial refund as resolution of a minor issue; or
Another agreed resolution calls for partial reimbursement.

Icon Teez will not impose an undisclosed partial-refund reduction contrary to applicable law or this policy.

28. RESTOCKING FEES

Icon Teez does not generally charge a restocking fee for ordinary eligible apparel returns.

If a particular specialty product is subject to a restocking fee, that fee must be disclosed before purchase or otherwise agreed to as permitted by law.

No restocking fee will be used to improperly reduce a refund for an Icon Teez fulfillment error or verified defective product.

29. BUNDLES AND SETS

Products sold as a complete set or bundle may be required to be returned together to qualify for a full refund.

Examples may include:

Coordinated apparel sets;
Promotional bundles;
Merchandise kits;
Multi-product packages; and
Special collection bundles.

If part of a bundle is retained, any refund may be recalculated based on the applicable individual or promotional pricing.

30. FREE GIFTS AND PROMOTIONAL ITEMS

If a free gift or promotional item was included because an order met a purchase requirement, Icon Teez may require the promotional item to be returned when the qualifying purchase is returned.

If the promotional product is retained, its disclosed or reasonable promotional value may be considered when calculating an applicable refund where legally permitted.

31. ORDER CANCELLATIONS

Customers wishing to cancel an order should contact Icon Teez immediately.

Cancellation requests are not guaranteed.

A standard order may generally be canceled before fulfillment begins where operationally possible.

Cancellation may no longer be possible once:

Production begins;
Print-on-demand production begins;
Customization begins;
An order enters fulfillment; or
A shipping label or shipment has progressed beyond the point where cancellation can reasonably occur.

Applicable statutory cancellation rights remain unaffected.

32. PRE-ORDERS

Pre-order cancellation and refund rights may depend on:

Whether production has begun;
Whether the product is personalized;
The specific pre-order terms; and
Applicable shipping-delay laws.

If Icon Teez cannot ship a pre-order according to applicable requirements, customers will receive any cancellation, consent, or refund rights required by law.

33. REFUSED OR UNCLAIMED SHIPMENTS

Refusing a delivery or failing to retrieve a shipment does not automatically constitute an approved return.

Returned merchandise must still satisfy applicable return requirements.

Where permitted by law, actual additional shipping expenses associated with a customer-caused refusal, unclaimed shipment, or incorrect address may be deducted from an otherwise eligible refund.

This does not apply when the refusal results from an Icon Teez fulfillment error or another circumstance for which the customer is legally entitled to a full refund.

34. RETURN-TO-SENDER ORDERS

If an order is returned because of an inaccurate address supplied by the customer, Icon Teez may provide available options such as:

Reshipment after payment of applicable shipping expenses;
Refund of eligible merchandise less permitted shipping expenses; or
Another appropriate resolution.

If the return resulted from Icon Teez or carrier error rather than customer-provided information, the customer will not be charged to correct the error.

35. LOST RETURN SHIPMENTS

Customers using their own return carrier should use a trackable shipping method.

Icon Teez cannot ordinarily issue a merchandise refund for a return shipment that cannot be verified as received.

This restriction does not apply where Icon Teez supplied the shipping label and applicable circumstances place responsibility on Icon Teez or its carrier.

36. ABUSE OF THE RETURN POLICY

Icon Teez reserves the right, to the extent permitted by law, to restrict discretionary return privileges when there is documented evidence of:

Repeated fraudulent claims;
Wardrobing;
Returning worn merchandise;
Altering products before return;
Counterfeit product substitution;
False damage claims;
Manipulation of promotional programs; or
Other material abuse.

Legitimate claims involving defective, incorrect, or legally protected transactions will not be denied merely because a customer has previously made returns.

37. FRAUDULENT RETURNS

Submitting a knowingly false return or refund claim may constitute fraud.

Icon Teez may investigate suspicious transactions and preserve relevant:

Order information;
Shipping records;
Photographs;
Tracking records;
Payment information; and
Customer communications

as permitted by applicable law.

Icon Teez reserves all available rights concerning fraudulent transactions.

38. CHARGEBACKS

Customers who believe there is a problem with an order are encouraged to contact Icon Teez first so we have an opportunity to resolve the matter.

Nothing in this policy limits a customer's lawful rights to dispute a qualifying transaction through their card issuer, payment provider, or other legally available process.

39. CUSTOMER RIGHTS

Nothing in this policy is intended to eliminate rights or remedies that cannot lawfully be waived.

If applicable federal, Florida, or other mandatory consumer-protection law provides greater rights than this policy, the applicable legal requirement will control.

40. FLORIDA REFUND POLICY NOTICE

Icon Teez LLC maintains this written Return, Exchange & Refund Policy to clearly communicate the conditions governing returns and refunds.

Customers are encouraged to review this policy before making a purchase.

The applicable version will be made reasonably available through the Icon Teez Marketplace and may also be referenced during checkout or within related Marketplace policies.

41. POLICY CHANGES

Icon Teez may update this policy periodically to reflect changes involving:

Products;
Fulfillment;
Return procedures;
Marketplace operations;
Payment providers;
Business practices; or
Applicable law.

The return terms applicable to a transaction will generally be those in effect when the purchase was made, except where a change is required by applicable law or provides the customer with greater rights.

42. RELATED POLICIES

This Return, Exchange & Refund Policy should be read together with the:

Icon Teez Marketplace™ Terms of Service
Icon Teez Marketplace™ Shipping & Delivery Policy
Icon Teez Marketplace™ Legal Notice
Icon Teez Marketplace™ Privacy Policy
Digital Product License Terms
Any applicable product-specific terms

43. CONTACT ICON TEEZ

For return, exchange, damaged-product, refund, or order concerns, contact:

Icon Teez LLC
Icon Teez Marketplace™
Tampa, Florida, USA