Shipping policy

ICON TEEZ MARKETPLACE™

SHIPPING & DELIVERY POLICY

Effective Date: September 17, 2026
Last Updated: September 17, 2026

Thank you for shopping with Icon Teez Marketplace™, operated by Icon Teez LLC.

Our goal is to provide dependable, transparent shipping and delivery information so customers understand how orders are processed, produced, shipped, tracked, and delivered.

This Shipping & Delivery Policy applies to eligible physical products purchased through the Icon Teez Marketplace.

1. ORDER PROCESSING

Orders are generally processed after:

The order has been successfully submitted;
Payment has been authorized or completed;
Required order information has been received; and
Any applicable fraud or payment verification has been completed.

Processing time is separate from carrier transit time.

Orders placed on weekends, holidays, or outside normal processing periods may begin processing on the next applicable business day.

2. ESTIMATED PROCESSING TIMES

Processing times may vary depending on the product.

Standard In-Stock Merchandise

Typical processing estimate:

1–5 business days

Print-on-Demand Merchandise

Typical processing estimate:

2–7 business days

Print-on-demand products are manufactured after an order is placed and may require additional production time before shipment.

Embroidered or Specialty Merchandise

Typical processing estimate:

3–10 business days

Products requiring embroidery, specialty printing, finishing, embellishment, or other production methods may require additional time.

Customized or Personalized Products

Typical processing estimate:

5–14 business days, unless otherwise stated on the product page.

Pre-Order Products

Processing and estimated shipment dates will normally be provided in the applicable product listing or pre-order announcement.

Limited Collections or High-Volume Releases

Processing may temporarily take longer during:

New product launches;
Limited releases;
Holiday seasons;
Promotional events;
Large-volume sales;
Special collections; or
Unexpected production demand.

If a specific product page states a different processing period, the product-specific information controls.

3. BUSINESS DAYS

For purposes of this policy, business days generally mean Monday through Friday, excluding applicable federal holidays and days on which our fulfillment or production partners are not operating.

Saturday and Sunday are not normally counted as processing business days unless expressly stated otherwise.

4. SHIPPING METHODS

Available shipping options may vary by:

Product;
Destination;
Order value;
Weight;
Package dimensions;
Fulfillment provider; and
Carrier availability.

Available shipping methods and corresponding charges, when applicable, will generally be presented during checkout.

Shipping carriers may include services provided by:

USPS;
UPS;
FedEx;
DHL;
Regional carriers;
Fulfillment partners; or
Other approved delivery providers.

Icon Teez does not guarantee that a specific carrier will be used unless expressly stated at checkout.

5. SHIPPING COSTS

Shipping charges may be determined by factors including:

Destination;
Package weight;
Package dimensions;
Product type;
Carrier;
Service level;
Fulfillment location; and
Promotional offers.

Applicable shipping charges will normally appear at checkout before the customer completes payment.

From time to time, Icon Teez may offer:

Free shipping;
Reduced-rate shipping;
Promotional shipping;
Order-value shipping incentives; or
Collection-specific shipping offers.

Terms and eligibility requirements may apply to individual promotions.

6. FREE SHIPPING PROMOTIONS

When free shipping is offered, restrictions may apply, including:

Minimum order amount;
Eligible products;
Eligible destinations;
Specified promotional periods;
Selected shipping methods; or
Excluded oversized products.

Unless expressly stated otherwise, free shipping generally applies to the eligible standard shipping method selected by Icon Teez.

7. SHIPPING DESTINATIONS

Icon Teez may ship to eligible addresses within the United States and any additional locations displayed as available during checkout.

Shipping availability may change as the Marketplace expands.

Certain products may not be available for shipment to every location due to:

Carrier restrictions;
Manufacturer restrictions;
Fulfillment limitations;
Legal restrictions;
Customs requirements; or
Product-specific limitations.

If checkout permits shipment to your address, that does not necessarily override legal or carrier restrictions that may subsequently prevent shipment.

If we determine that an order cannot legally or operationally be shipped to the supplied destination, we will take appropriate action regarding the affected order.

8. SHIPPING ADDRESS ACCURACY

Customers are responsible for entering an accurate and complete shipping address.

Please verify:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP or postal code; and
Any other information needed for successful delivery.

Icon Teez is not responsible for delivery problems caused solely by inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

9. ADDRESS CHANGES

If you discover an incorrect shipping address after placing an order, contact Icon Teez as soon as possible.

We will make reasonable efforts to correct the address before fulfillment or shipment begins, but address changes cannot be guaranteed.

Once an order has entered production, fulfillment, or carrier possession, we may be unable to modify the destination.

Customers should not assume an address has been changed unless they receive confirmation.

10. SHIPPING CONFIRMATION

When tracking information is available, customers may receive a shipping confirmation after the order has been prepared for carrier pickup or shipment.

The notification may contain:

Carrier information;
Tracking number;
Tracking link;
Shipment date; and
Other delivery information.

Tracking information may require some time after label creation to appear in the carrier's system.

11. TRACKING ORDERS

Customers are encouraged to monitor shipment tracking after receiving a tracking number.

Tracking activity is generally controlled and updated by the shipping carrier.

Status descriptions may include:

Label created;
Awaiting carrier pickup;
In transit;
Delayed;
Out for delivery;
Delivery attempted; or
Delivered.

Carrier tracking information may occasionally be delayed or incomplete.

12. ESTIMATED DELIVERY DATES

Any delivery date shown during checkout or provided after purchase is generally an estimate unless expressly identified as guaranteed.

Estimated delivery consists of:

Processing/Production Time + Carrier Transit Time

For example, an item requiring five business days of production followed by three business days of shipping may require approximately eight business days before delivery.

Actual delivery may vary.

13. DELIVERY DELAYS

Shipping delays may occur because of circumstances including:

Severe weather;
Hurricanes or tropical storms;
Natural disasters;
Carrier congestion;
Holiday volume;
Transportation disruptions;
Labor disruptions;
Supply-chain delays;
Customs inspections;
Production interruptions;
Inventory shortages;
Incorrect address information;
Security events;
Government restrictions; or
Circumstances outside our reasonable control.

Icon Teez will make reasonable efforts to communicate material order delays when appropriate.

14. EXTENDED SHIPPING DELAYS

Icon Teez intends to maintain reasonable shipping representations and comply with applicable federal shipping requirements.

When we cannot ship merchandise within the timeframe we represented—or within the timeframe otherwise required by applicable law—we may contact the customer regarding:

The delay;
A revised shipping estimate;
The customer's ability to continue waiting;
Available cancellation options; and/or
An applicable refund.

Where legally required, customers will be provided the opportunity to consent to a qualifying shipment delay or cancel and receive a prompt refund for applicable unshipped merchandise.

15. PRINT-ON-DEMAND ORDERS

Certain Icon Teez products may be produced by approved print-on-demand manufacturing and fulfillment partners.

Examples may include:

T-shirts;
Sweatshirts;
Hoodies;
Hats;
Bags;
Drinkware;
Accessories;
Specialty apparel; and
Other branded merchandise.

Because print-on-demand items are manufactured after purchase, fulfillment time may vary.

Production completion does not mean the product has already been delivered to the shipping carrier.

16. MULTIPLE FULFILLMENT LOCATIONS

Icon Teez may use more than one:

Manufacturer;
Print provider;
Fulfillment center;
Distribution facility; or
Production partner.

As a result, products within the same order may occasionally ship separately.

17. SPLIT SHIPMENTS

A single order containing multiple items may arrive in more than one shipment.

Customers will not ordinarily be charged additional shipping solely because Icon Teez or its fulfillment partners divide an order into multiple shipments, unless a different arrangement was clearly disclosed before purchase.

Where available, each shipment may receive a separate tracking number.

18. CUSTOM AND PERSONALIZED PRODUCTS

Customized merchandise generally requires additional production time.

Custom orders may include:

Names;
Initials;
Custom wording;
Custom embroidery;
Personalized graphics;
Special sizing;
Custom colors; or
Customer-approved specifications.

Processing time begins only after we receive all information, payment, and approvals reasonably necessary to begin production.

Customer-requested changes may reset or extend the production schedule.

19. PRE-ORDERS

Pre-order items are products offered before normal inventory availability or before the final production run has been completed.

The product page may display an estimated:

Production date;
Release date; or
Shipment period.

Pre-order dates are estimates unless expressly guaranteed.

If significant delays occur, Icon Teez will provide notices and options as required by applicable law.

20. BACKORDERS

Occasionally, an item may become unavailable after an order is placed.

If an item becomes backordered, Icon Teez may:

Ship the available items separately;
Provide a revised shipment estimate;
Offer an alternative where appropriate;
Seek consent for a qualifying delay; or
Cancel and refund the affected item.

Customers will not be required to accept an unauthorized substitution.

21. OUT-OF-STOCK PRODUCTS

Inventory information may occasionally change rapidly.

If an ordered product cannot be fulfilled, we may cancel the affected product and issue an applicable refund.

Where appropriate, we may also offer customers the opportunity to select an alternative product.

No substitution will be made without authorization where customer approval is appropriate.

22. LOST PACKAGES

If your order appears to be lost in transit, contact Icon Teez after reviewing the available carrier tracking information.

We may initiate or request:

Carrier research;
Tracking investigation;
Delivery verification;
Fulfillment review; or
Shipping claim procedures.

Resolution will depend on the circumstances and applicable rights.

23. PACKAGES MARKED DELIVERED

If tracking shows Delivered but you cannot locate your package, we recommend first:

Checking around the delivery location;
Checking mailboxes, parcel lockers, porches, side entrances, garages, or secure delivery areas;
Asking household members whether they accepted the package;
Checking with building management, reception, concierge, or mailroom staff if applicable; and
Reviewing the carrier's delivery information.

If the package remains missing, contact us so the matter can be reviewed.

24. STOLEN PACKAGES

Once a carrier confirms delivery, packages that subsequently disappear may involve theft or other circumstances outside Icon Teez's direct control.

However, customers should contact us if they believe a delivered package was stolen.

Depending on the circumstances, we may assist with:

Carrier documentation;
Shipment investigation;
Insurance procedures;
Replacement eligibility; or
Other available resolution options.

Nothing in this section eliminates any nonwaivable customer rights.

25. DAMAGED PACKAGES

If an order arrives damaged, customers should contact Icon Teez promptly.

Please retain:

The merchandise;
Original packaging;
Shipping label;
Packing materials; and
Any damaged components.

We may request photographs showing:

The shipping package;
Shipping label;
Damaged area;
Product damage; and
Packaging condition.

This information may be required for carrier or fulfillment claims.

26. INCORRECT ITEMS

If you receive a product materially different from what you ordered, contact Icon Teez promptly.

Please provide:

Order number;
Description of the incorrect item;
Photographs when reasonably requested; and
Any relevant product information.

Verified fulfillment errors will be addressed under the applicable customer-service and Return & Refund policies.

27. MISSING ITEMS

If a shipment arrives without one or more expected items, first check your order confirmation and tracking information to determine whether the order was divided into multiple shipments.

If the item is not scheduled to arrive separately, contact Icon Teez for assistance.

28. RETURNED-TO-SENDER PACKAGES

Packages may be returned to the sender because of:

Incorrect addresses;
Incomplete addresses;
Refused delivery;
Unclaimed packages;
Carrier access problems; or
Other delivery issues.

If a package is returned to us or our fulfillment provider, we will review the order and available options.

Additional shipping charges may apply when reshipment is requested because of inaccurate customer-provided information, where permitted by law.

29. REFUSED PACKAGES

Refusing delivery does not automatically guarantee that the transaction qualifies for a full refund.

Returned merchandise remains subject to the applicable Icon Teez Return & Refund Policy, including any lawful deductions or restrictions.

Customers should contact us before refusing a shipment whenever practicable.

30. SHIPPING TO P.O. BOXES

Certain carriers, products, or fulfillment providers may not support delivery to P.O. Boxes.

Customers should provide a physical street address when required.

If a P.O. Box cannot be used for a selected product or shipping method, we may request an alternative address.

31. APO/FPO/DPO ADDRESSES

Where available, Icon Teez may accept shipments to eligible:

APO;
FPO; and
DPO addresses.

Delivery times to military or diplomatic addresses may be longer than standard domestic delivery periods.

Carrier limitations may apply.

32. INTERNATIONAL SHIPPING

If international shipping is made available, customers are responsible for reviewing applicable destination requirements.

International shipments may be subject to:

Customs inspections;
Import restrictions;
Customs duties;
Import taxes;
Brokerage fees;
Local processing fees; or
Other government charges.

Unless expressly stated otherwise at checkout, these charges may be the customer's responsibility.

Icon Teez cannot guarantee international customs clearance times.

33. CUSTOMS AND IMPORT RESTRICTIONS

Customers purchasing internationally are responsible for ensuring that products can legally be imported into the destination country.

Icon Teez may decline or cancel shipments when applicable restrictions prevent lawful fulfillment.

34. DELIVERY SIGNATURE

Certain higher-value or specialty orders may require:

Adult signature;
Direct signature;
Delivery confirmation; or
Other secure-delivery procedures.

Signature requirements may be added based on:

Order value;
Product type;
Fraud risk;
Carrier requirements; or
Other security considerations.

35. DELIVERY INSTRUCTIONS

Delivery instructions submitted through a carrier or checkout system are requests and are not guaranteed.

Final delivery placement and handling remain subject to carrier procedures, property access, safety considerations, and applicable law.

36. WEATHER AND NATURAL DISASTERS

Because Icon Teez operates and ships products through third-party carriers and fulfillment providers, weather-related disruptions may affect processing or delivery.

Severe events may include:

Hurricanes;
Tropical storms;
Tornadoes;
Flooding;
Snowstorms;
Wildfires;
Extreme temperatures; and
Other natural disasters.

During significant disruptions, estimated shipping and delivery dates may be extended.

37. HOLIDAY SHIPPING

Carrier networks and production facilities frequently experience increased demand during holiday periods.

Customers ordering merchandise intended for:

Birthdays;
Christmas;
Thanksgiving;
Valentine's Day;
Mother's Day;
Father's Day;
Graduation;
School events; or
Other time-sensitive occasions

should place orders sufficiently in advance.

Unless Icon Teez expressly guarantees delivery by a particular date, estimated delivery dates should not be treated as guaranteed arrival dates.

38. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Customers should retrieve delivered packages promptly.

Icon Teez cannot control packages after confirmed delivery and is not responsible for loss caused solely by failure to secure a delivered package, except where applicable law provides otherwise.

39. PRODUCT INSPECTION

Customers are encouraged to inspect their shipment after receipt.

If merchandise appears:

Damaged;
Defective;
Incorrect;
Incomplete; or
Materially different from the order,

contact Icon Teez promptly and follow the applicable Return & Refund Policy.

40. DIGITAL PRODUCTS

Digital products do not require physical shipment.

Digital purchases may be delivered through:

Download link;
Customer account;
Email;
Marketplace delivery system; or
Another electronic delivery method.

Digital-product delivery is governed by applicable digital-product terms rather than the physical shipping provisions of this policy.

41. ORDER CANCELLATIONS BEFORE SHIPMENT

Customers should contact Icon Teez as soon as possible if they wish to cancel an order.

Cancellation requests are not guaranteed once:

Production begins;
Personalized manufacturing begins;
Fulfillment begins; or
An order has shipped.

Applicable consumer rights and legally required cancellation rights remain unaffected.

42. CARRIER RESPONSIBILITY

After a shipment has been transferred to a shipping carrier, certain transportation activities are controlled by that carrier.

However, Icon Teez will not use carrier involvement to eliminate responsibilities that applicable law places on Icon Teez as the seller.

Customers should contact Icon Teez when a shipping issue requires seller assistance.

43. FRAUDULENT DELIVERY CLAIMS

Icon Teez reserves the right to investigate suspected fraudulent:

Lost-package claims;
Non-delivery claims;
Damage claims;
Chargebacks; or
Replacement requests.

Fraudulent claims may result in:

Denial of discretionary replacement benefits;
Marketplace account restrictions;
Order cancellation; or
Other lawful action.

This provision does not limit legitimate consumer disputes.

44. SHIPPING INSURANCE

Certain orders or shipping methods may include or permit shipping insurance.

Where shipping insurance applies, claim requirements may include:

Proof of damage;
Proof of loss;
Photographs;
Tracking information;
Affidavits;
Carrier documentation; or
Other evidence reasonably required by the insurer or carrier.

Customers should respond promptly to requests for claim documentation.

45. CHARGEBACKS AND SHIPPING DISPUTES

Customers experiencing a shipment issue are encouraged to contact Icon Teez before initiating a payment dispute so we have an opportunity to review and resolve the matter.

Nothing in this provision restricts a customer's legal rights concerning billing disputes, payment protections, or chargebacks.

46. CHANGES TO THIS SHIPPING POLICY

Icon Teez may update this Shipping & Delivery Policy to reflect changes involving:

Carriers;
Fulfillment providers;
Products;
Marketplace services;
Shipping regions;
Business operations;
Legal requirements; or
Customer-service procedures.

The version applicable to an order will generally be the version in effect when the order is placed, except where a subsequent change must apply because of law.